Custom software that your business runs on
ERP, CRM, accounting and operations systems built around how your company actually works — with AI doing the reading, checking and chasing your team should not have to.
- 2017
- Building enterprise software since
- 650+
- Projects delivered
- 300+
- Businesses served
- 5
- SaaS products we build and run ourselves
Your business runs on six tools that don’t talk to each other
Tally holds the accounts. Sales sits in a spreadsheet. Attendance is on WhatsApp. Inventory is in a register someone updates on Fridays. Every report you ask for takes two days and comes back wrong.
It worked at ₹5 crore. It does not work at ₹50 crore.
Off-the-shelf software does not fix it either, because your process is not the process it was written for. So your team works around it, and within a year you are back to spreadsheets with an extra subscription to pay.
Custom software fixes it by starting from the opposite end: your process first, software second. And the parts that are pure repetition — reading invoices, answering the same question, chasing a payment — do not need a person at all any more.
What we build
Eighteen services in four groups. Most businesses need two or three of them, and the first conversation is usually about working out which.
Custom software development
Systems built from your process up, when nothing on the market fits.
AI insideERP software
One system for production, purchase, stock, sales and accounts, instead of five.
AI insideCRM software
Every lead, follow-up and deal in one pipeline your sales team will actually update.
AI insideAccounting and billing
Invoicing, receivables, GST and reporting, wired into the rest of your operations.
AI insideInventory management
Live stock across godowns, branches and outlets, with the reorder maths done for you.
AI insideHRMS and payroll
Attendance, leave, payroll and compliance in one place, without the month-end scramble.
AI insideBusiness process automation
The approvals, reminders and hand-offs your team currently does by hand.
AI insideNot sure which you need?
Describe what goes wrong every month and we will tell you what it is.
AI software development
AI built into the system you already run, doing work your team currently does by hand.
AI insideAI agents and chatbots
Assistants that answer customers and staff on WhatsApp, your website and inside your own software.
AI insideAI document processing
Invoices, POs, KYC and reports read and entered automatically, instead of by a person retyping them.
AI insideAI analytics and forecasting
Demand, stock, receivables risk and churn, predicted from your own data.
AI insideEvery system we build has AI in it where AI earns its place
Not a chatbot in the corner of a screen. AI sitting inside the software your business already runs, doing the parts that are pure repetition.
A supplier invoice arrives as a PDF. The system reads it, pulls out fourteen fields, checks them against the purchase order already in your records, and sends the one line that does not match to a person. The other thirteen post themselves.
About forty seconds instead of about four minutes — and the same at three in the morning as at three in the afternoon.
It reads your paperwork
Invoices, purchase orders, GRNs, KYC sets, lab reports, bank statements — read, checked against your records, and only the mismatches flagged.
It answers, all day
Where is my order. What are your rates. Is this in stock. On WhatsApp or your website, from your live data, in your customers’ own language.
It predicts what you guess
What to stock before the season. Which customer is about to stop paying. Which lead is worth calling first.
It does the work between steps
Reads an email and creates the order. Matches a payment to an invoice. Routes an approval to whoever should see it.
Where we stand on it, plainly
We do not train models. Almost nobody outside a handful of large labs does, and any Indian software company telling you otherwise is worth questioning. We build on OpenAI’s API, and what is ours is everything around it — how your data is prepared, how the output is checked before it reaches your system, and what happens to the cases the model is unsure about. That layer is where an AI project succeeds or fails.
AI is also wrong sometimes
And expensive in the places it does not belong. We will tell you which parts of your process it should touch and which it should not. A system that is right 90% of the time is a disaster in accounting and a bargain in lead scoring — knowing the difference is most of the job.
Systems in daily use
An ERP for a university that started with one accounting module
Royal Global was our first client. In 2017 we built them a basic accounting management system — the first software Arsaviva ever shipped. They are still running it. Over the years that single module grew into an ERP covering the wider administrative operation of the university.
- Client
- The Assam Royal Global University
- What we built
- Accounting management, extended into a university ERP
The clearest argument we can make for starting with one module rather than everything: the first one is still in daily use nine years later.
HR and workforce management for a manufacturing team
A human resource management system covering the administrative work that eats a manufacturer’s month end — employee records, attendance, leave and the reporting that sits on top of them — in one system rather than across registers and spreadsheets.
- Client
- DuraRoof
- What we built
- HR management system
A dealer reward programme, gamified and tracked
“Spin & Win”, a dealer reward system for one of the Northeast’s largest cement brands. Dealers earn and redeem rewards against their purchases, with the scheme, entitlement and redemption logic handled by the system instead of by a spreadsheet at head office.
- Client
- Topcem Cement
- What we built
- Dealer reward and engagement platform
Channel incentive schemes are one of the places distribution businesses lose money quietly, because the rules live in somebody’s head.
We don’t only deliver software. We run it.
Five of the products in the market today are ours — WhatEdge, Access Ease, Trackrr, Serviciing and Relead. Real customers, real uptime, a real support queue on a Saturday evening.
That changes how a team builds. You stop shipping things that technically work and start shipping things that survive a hundred users who did not read the manual. You learn what breaks in year two. You learn that a feature nobody can figure out is a broken feature.
Your project gets built by that team.
WhatEdge
whatedge.inWhatsApp marketing and automation on the Official WhatsApp Business API.
How we work
Understand
We sit with the people who do the work, not only the people who sign the cheque. The person entering the data knows where the process actually breaks.
Scope
A written document: every screen, every user role, every report, what is in and what is explicitly out. Nothing gets built from a conversation.
Design
Screens you can click through before anything is built. Changing a screen costs an afternoon. Changing built software costs a fortnight.
Build
In stages, with something working to look at every two weeks. You are never waiting three months to find out it went wrong.
Go live
Data migrated and reconciled, staff trained in small groups, and we stay close through the first month — when the real questions arrive.
Support
Fixes, changes and improvements as the business changes. A named contact, not a ticket queue nobody owns.
Industries we build for
Every one of these pages names problems specific to that sector, and what AI changes in it.
Real estate and construction
Site progress, billing stages, contractor payments and unit-wise sales in one place.
AI insideManufacturing
Production planning, raw material, job work, dispatch and costing, tied to your accounts.
AI insideRetail and distribution
Multi-branch stock, schemes, outstanding and route-wise sales.
AI insideLogistics and transport
Trips, vehicles, drivers, fuel, POD and freight billing.
AI insideHealthcare
Appointments, records, reports and billing, with the data handling the sector requires.
AI insideEducation
Admissions, fees, attendance, results and parent communication.
AI insideAutomotive
Job cards, spares, service history and customer retention.
AI insideHospitality
Bookings, banquets, inventory, staff rostering and settlement.
AI insideQuestions we get asked first
What does Arsaviva actually do?
We build custom software for businesses — ERP, CRM, accounting, inventory, HR and operations systems — along with websites, e-commerce platforms and mobile apps, and we build AI into them where it earns its place. Alongside client work we run five SaaS products of our own, which is unusual for a services company and is the main reason we build the way we do.
We started in 2017 and have delivered more than 650 projects for over 300 businesses, from Guwahati.
Why not just buy a ready-made ERP or CRM?
Sometimes you should, and we will say so. If your processes are standard, a well-configured packaged product is faster to deploy and cheaper to start.
Custom becomes the right answer when your process is the thing that makes you competitive, when the packaged product needs so much customisation that upgrades break it, or when you have already bought one and half the team has quietly stopped using it. The comparison that matters is not licence against build. It is the licence, plus the customisation, plus the work still being done by hand, against the build.
Do you build the AI yourselves, or resell somebody else’s?
Neither, and the distinction matters. We do not train our own models — almost nobody outside a handful of large labs does, and any Indian software company claiming otherwise is worth questioning. We build on OpenAI’s API.
What is ours is everything around it: how your documents and data are prepared and fed in, how the output is validated before it reaches your system, what happens to the cases the model is unsure about, and how the whole thing connects to the software you actually run. That application layer is where an AI project succeeds or fails, and it is the part we build.
Who owns the source code?
You do, on final payment. Source code, database, documentation and intellectual property in the work are assigned to you in the contract. There is no licence that expires and no situation in year three where you discover the software is not yours.
We also hand over in a usable state: documented, commented, and written so another developer can pick it up.
Can custom software work alongside Tally or Busy?
Yes, and for most businesses that is the better answer. Your accountant knows Tally, your auditor expects it, and replacing it adds risk for no gain.
We build a two-way integration instead: masters, vouchers, stock and ledgers move between your operations system and Tally automatically, so the entry is made once. The operations software does what Tally was never meant to do, and the accounts stay where everybody expects them.
Can we use one of your products instead of building something custom?
Frequently, yes, and we would rather tell you that than sell you a build. If you need verified field attendance, Trackrr already does it. If you run a vehicle service centre and want customers coming back, Serviciing already does that. If you need WhatsApp campaigns and automation, that is WhatEdge. If you need a CRM, Relead may fit without a line of custom code.
Custom is the right answer when nothing existing fits your process — not when nobody checked.
Tell us what isn’t working
A first conversation costs nothing and commits you to nothing. Bring the problem — the mess of spreadsheets, the report nobody can produce, the process that breaks every month-end. We will tell you honestly whether custom software is the answer, and roughly what it would take. Sometimes the answer is that you do not need us. We will say so.