Software for automotive
A service centre makes its margin on repeat business, and loses it on customers who quietly went somewhere else. We build systems that run the workshop properly and, just as importantly, bring the customer back when the next service is due.
What breaks in this industry
- Job cards are on paper, and the estimate the customer approved is disputed later.
- Spares consumption per job is recorded after the vehicle has left.
- Service history lives in the memory of one service advisor.
- Service-due customers are called when somebody has time, which is rarely.
- Technician productivity and bay utilisation are unmeasured.
- Reviews are requested occasionally, by whoever remembers.
What we build for automotive
- Job cards — vehicle intake, condition, estimate, approval, execution, delivery
- Spares and consumables issued against the job, with stock impact
- Labour hours, technician allocation and bay utilisation
- Full service history by vehicle and by customer
- Automated service-due reminders and booking confirmation
- Warranty, AMC and insurance claim handling
- Billing, part-payment and settlement
- Feedback and review requests after every completed service
Products of ours that already fit
Sometimes the faster answer is a product we already run, not a build. Where that is true for your sector, we would rather say so.
Serviciing
serviciing.comOur own product for exactly this: automated service reminders, bookings, status updates and review requests for two-wheeler and four-wheeler service centres. Often the faster answer than a custom build.
Tell us what isn’t working
A first conversation costs nothing and commits you to nothing. Bring the problem — the mess of spreadsheets, the report nobody can produce, the process that breaks every month-end. We will tell you honestly whether custom software is the answer, and roughly what it would take. Sometimes the answer is that you do not need us. We will say so.